Did your experience with ROCO not meet your expectations? We would like to know what went wrong! Get in touch with our customer service by using the form below or send an email to:

 In order for us to best help you, it is important that you state the specific location (such as the shopping center or business) in which the ROCO machine you're writing to us about is located. Please also include the date and approximate time of any ride or experience that you are writing to us about.  

We normally respond within 24 hours. 

Problems with card payment? If there were any problems paying with your bank or credit card, contact your card issuer.

 You can also read our Frequently Asked Questions (FAQ) regarding card payment issues.

 Want to request a refund? If ROCO did not function properly for your experience, you can request a refund by filling out the form below. Please note that all refund requests must be within three days of payment and require your details, including the last four digits of your bank or credit card used.

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Customer Service