upplevelse

EESTI

KASUTAJATUGI

POLSKI

OBSŁUGA KLIENTA

PORTUGAL

SERVICIO AL CLIENTE

ESPAÑA

SERVIÇO DE CLIENTES

LATVIJA

klientu apkalpošana

DEUTSCHLAND

KUNDENDIENST

Problem with the Payment

If there was a problem paying with your debit or credit card, please contact your card issuer.

If you have been denied a ride because you have received the message "not allowed", you have probably reached the current maximum limit for "tap". In Europe, this limit is 40€. After that, you will need to buy something else and enter your code to reset your maximum limit.

Link to - Q & A

Refund

If you're requesting a refund for a ride that didn't work as it should. Then you should send an email to support@inntq.com

Your email must contain the following info!

1. Time of the ride

2. Which center or location you rode ROCO at

3. Your last four digits of the card you used for payment

4. Description of why you are requesting a refund

We normally respond within 24 hours

Broken Machine

If the machine you were going to ride was broken at the time, we ask you to report this immediately to our customer service who can then send out a technician.

Send a message below or to support@inntq.com

Describe in as much detail as possible what the fault was and be sure to write where the machine that was broken was located.